Where do you ship to?
We ship globally (customs/duties may apply ). Some countries might not be available due to the Corona crisis. We reserve the right to reject orders due to certain regions/ZIP codes and you will receive a full refund.
In case the package cannot be delivered we will refund the difference of the purchase amount and the costs we incurred (shipping & handling costs).
In certain countries customs/duties may apply. The customer is responsible for these payments and should check tariff and other regulations of the destination country before ordering.
How long does shipping take?
Please bar with us while shipping times might be slightly impacted by current events. At this time we cannot guarantee shipping times. Once the situation is back to normal, we will be able to provide detailed information.
How much does shipping cost?
Shipping rates vary by country and due to the current situation, not all shipping options might be available.
How do I check the status of my order?
After you place your order, you will receive a confirmation email with a tracking link that will give you the status of your order. Though there may be a slight delay in activating the link, you should be able to see the status of the order within 24hrs after the link has been issued.
If the tracking link is still not working, please reach out to us at firstname.lastname@example.org, and include your order number in the subject line.
- When do you charge my credit card?
You are billed and charged when you place an order.
What's your return policy?
Customers have the right to cancel or return the product within 14 days, for any reason and without justification. Opened and/or damaged items cannot be returned. Please contact as at email@example.com. For more information please visit our our Terms & Conditions page.
Alps & Rowan
Please add your reference number on the shipping label.